To get free next-day delivery, you will need to place your order by 8 pm GMT Monday to Friday, or 6 pm GMT on Saturday. Certain items may also qualify for a Pickup Window that will allow your item(s) to be picked up during a specified time window. The standard delivery is free of charge for any order exceeding a certain amount. For items that are not in stock, you will receive the Order Acceptance Email when the item becomes available and has been prepared for shipping, which in no event will be later than the “ships” timeframe presented to you at checkout. On the rates and services tab, there is a field “Show Delivery Time”. If you don’t pick up your order, Apple may cancel it. This seems weird to me, you'd think that Apple themselves would have a larger stock and be able to send them out faster. For orders where you are to pick up an item from an Apple Retail Store, we will send you an email or an SMS stating that we have accepted your order, which will include when your items will be available to pick up from your selected Apple Retail Store (the “Pick-Up Notification”). Delivery fees apply to Apple Print Products. You may contact Apple Retail at our registered business address at c/o TMF Group, 8th Floor, 20 Farringdon Street, London, EC4A 4AB, United Kingdom. As you have chosen to pick up one or more of your products at an Apple Retail Store, these Apple Store Pickup Terms apply to the sales contract between you and Apple Retail along with the Privacy Policy and Terms of Use. There are so many things that can influence this shipping time, which one of them is the transit time. The number of messages you'll receive will vary depending on the orders you placed. If this option is available in your area you will see it at checkout. A pickup point is a convenient location such as a newsagent or local supermarket where you can collect your order. We reserve the right to verify the identity of the card holder. The Estimated Delivery date is displayed on the READY TO SHIP page to the right of the Ship date. We want to make sure you have a rewarding experience while you’re exploring, evaluating and purchasing our products on the Apple Online Store at http://www.apple.com/uk, on the Apple Store mobile app or on the phone with the Apple Contact Centre. Please note that this excludes limited-time price reductions, such as those that occur during special sales events. Helps to quickly fix any changes to order which would in turn prevent delays and 2. All estimates are based on business days unless otherwise stated. Thanks for shopping at the Apple Online Store. First, it had shown an estimated date. We will, however, notify you of any significant delays, and work with you to ensure a smooth delivery. Please visit our Step-by-Step Guide to learn how to return an item online. We do have some similar information to share with you. Apple will also send you a reminder or two, just in case it slips your mind. For fast, easy ordering and expert advice, just call the Apple Online Store on 0800 048 0408. In addition to your right to cancel your order, return a product or cancel a service contract for any reason as explained above, should Apple reduce its price on any Apple-branded product within 14 calendar days from the date you receive your product, feel free to contact the Apple Store by freephone on 0800 048 0408 to request a refund or credit of the difference between the price you were charged and the current selling price. Apple reserves the right to change prices for products displayed on the Apple Store at any time and to correct pricing errors that may inadvertently occur. You can notify us by either sending the model form found at the end of this Policy, submitting the electronic form found online at http://www.apple.com/uk/shop/account/home, calling our freephone number on 0800 048 0408 or sending an email to contactus.uk@euro.apple.com. We’ll also send you a reminder or two, just in case it slips your mind. If you've previously selected an Apple Store, our product pages will display your chosen location. This thread is archived. Please visit http://www.apple.com/uk/shop/help/shipping_delivery for the current shipping rates and fees. Additional information about pricing and taxes is available in the Payment & Pricing section of the Help page located at http://www.apple.com/uk/shop/help/payments. If we do not receive authorisation from your credit card issuer, we will inform you so that you can provide us with another payment method. If you experience any problem with your order or want to check the status of your order, please check http://www.apple.com/uk/shop/account/home or contact the Apple Online Store Customer Service by freephone on 0800 048 0408 from Mon-Fri 08:00-20:00, Sat-Sun 09:00-18:00. This will include your order number and a link to the tracking or pickup store information. Which smart TVs are compatible with AirPlay and Apple TV? … If you’ve previously had an order delivered to a pickup location, this location will be pre-selected the next time you wish to place an order. If you ordered multiple products in the same order, please send your intent to return to us anytime prior to the date 14 days after the date you, or a person indicated by you, acquired physical possession of the last product in the order. For details, click here. Once you notify us of your intent to return, simply return the product with the original receipt, original packaging and its included accessories to us. Once you have placed your order, we will provide you with a web order number. If you do not receive this invoice or if you require an additional copy for your records, you will be able to print your invoice on our Order Status website. For items that are not in stock, you will receive the Order Acceptance Email when the item becomes available and has been prepared for shipping, which in no event will be later than the “ships” timeframe presented to you at checkout. If you are unable to modify your delivery details here, please contact Apple Store Customer Service. Originally posted by: DLeRium UPS is much better for estimates IMO Click to expand... Not in my life. We thought so. You must provide the name and email address of the third party and the third party will need to bring a form of identity and order number for collection. The Apple Online Store, the Apple Store mobile app and the Apple Contact Centre are operated by Apple Distribution International Ltd., which is a company incorporated in the Republic of Ireland with its registered office at Hollyhill Industrial Estate, Hollyhill, Cork, Ireland and with registered number 470672 at the Companies Registration Office of Ireland. If you experience any problem with your order or want to check the status of your order, please check http://www.apple.com/uk/shop/account/home or contact the Apple Store Customer Service by freephone on 0800 048 0408 from Mon-Fri 08:00-20:00, Sat-Sun 09:00-18:00. Order here. Questions about an Apple Retail Store repair, purchase or return while some of our retail stores are closed? So we've developed a Privacy Policy that covers how we collect, use, disclose, transfer and store your information. Returns can be arranged via our Order Status website. You have the right to cancel your order, return a product or cancel a service contract for any reason, within your statutory rights. This delivery time estimation will be ranging from 5 to 7 days. Electronic software downloads when download has begun with your prior express consent and acknowledgement that you lose your right of withdrawal. Track the status of your order in Online Order Status. The Apple One-Year Limited Warranty or, in the case of products that are not Apple-branded, the product manufacturer’s warranty (as appropriate) are separate from and in addition to consumer rights provided under UK consumer law. You need to be at least 18 years old to place orders on the Apple Online Store. To track your order, click Account at the top of the page and select Track an Order, or click here. Delivery time: 15-16 april . If there are any issues with delivery, please contact Apple to resolve. On arrival at the pickup point, he or she will need to provide their name and signature, and allow the pickup point to inspect all forms of ID. Also it may not be available to some parts of Scotland and UK offshore regions. Apple will notify you when your order is ready and the date by which you need to pick up your items. Two-hour delivery In most metros, we offer same-day scheduled courier delivery of eligible in-stock items from an Apple Store. Can anyone tell me how long they had to wait to get theirs? Given the popularity and/or supply constraints of some of our products, Apple may have to limit the number of products available for purchase. report . As you have ordered your product(s) through Apple Online Store and chosen to pick up one or more of your products at Apple Retail, you can cancel your order, return a product or cancel a service contract by contacting the Apple Online Store, or once you have received or picked up your item, take it to the Apple Retail Store. Order here. For orders that are less than £200 Apple will send via the postal service. For details, click here. To exercise these rights, you need only provide us with a clear expression of your intent to return a product or cancel an order or service contract. Only you or the person designated by you may pick up the item(s) purchased. We will, however, notify you of any significant delays, and work with you to ensure a smooth delivery. Once you have selected your pickup location, enter your mobile phone number under Pickup Details to be notified when your order is ready for collection. New Apple products: Guide to what's coming out in 2021, Best Printer Deals UK: Top Christmas Deals. These two were only estimates though.. Should I be expecting to receive my product on one of those two days or will it be later? We want to make sure you have a rewarding experience while you’re exploring, evaluating and purchasing our products on the Apple Online Store at http://www.apple.com/uk, on the Apple Store mobile app or on the phone with the Apple Contact Centre. Please wait for this email before attempting to collect your item(s). Apple reserves the right to change prices for products displayed on the Apple Online Store at any time and to correct pricing errors that may inadvertently occur. An estimated delivery date (or date range) will also appear in Your Account after you've placed your order. Only you or the person designated by you may pick up the item(s) purchased. For $9, that Apple Pencil will be delivered in two hours by courier. Copyright © 2020 Apple Inc. All rights reserved. 14 comments. Only about half the time, when put in the mail flow the day ordered (or the day after if ordered in the evening), does it actually arrive by that date. Within 3-5 days of your order being delivered, you should receive an official Apple invoice by e-mail. Delivery dates for your address are confirmed during checkout. In the event of a pricing error, we will notify you of the error and allow you to either proceed with the transaction at the correct price or cancel your order at no cost to you. Order here, Apple TV: Order your Apple TV by 22 December to get one in time for Christmas. Please visit http://www.apple.com/uk/shop/help/shipping_delivery for the current shipping rates and fees. You can contact the carrier directly for a new delivery appointment during working hours at a suitable date and even amend your delivery address. If you provide a home address which has a reception or concierge service, our carrier will deliver to the concierge. mcvickj Diamond Member. If investigation reveals the products as sold were faulty or mis-described, Apple will replace or repair them or provide you with a full refund. If services have not been fully performed, and you have requested performance to begin within 14 days from the date of conclusion of the service contract, you will be charged an amount proportional to the services rendered until the time you have informed us of your intent to cancel the service contract. You can also review our Terms of Use at apple.com/legal/terms/site.html. Order here. Gift cards are not eligible for return. You just need to visit the local online Apple Store of the country where you want your products delivered and place your order. You may access the EU Online Dispute Resolution platform via the following link: http://ec.europa.eu/consumers/odr. If you don’t have a valid photo ID you can bring any other photo ID containing your full name (e.g. If this is your first time selecting an Apple Store, our product pages will display Available for pickup: Check availability. If you would like someone else to pick up your items, select Someone else will pick up these items. In most cases, this will be within 24 hours for items that are in stock and need to be shipped, or less for items already in stock and available to pick up at your selected Apple Retail Store. If the item is returned in the original box with included accessories, we will exchange it or offer a refund. Once we have processed your order and prepared it for shipping, we will send you an email stating that we have accepted your order, which will include the shipment details (the “Shipment Notification Email”). Once we pick up the product or, in the event you are delivering the product to the carrier, we receive the product or proof that it has been shipped, we’ll provide you with a refund based on the original payment method within 14 days. No signature is required and order tracking is not available. The applicable warranty terms and conditions can be reviewed at http://www.apple.com/uk/legal/warranty/ and are also contained in your Apple hardware box. (Complete and return this form only if you wish to withdraw from the contract.). Either way you choose to order, you will be given an opportunity to review your order prior to submitting it. You can shop for friends and family in 15 European countries — no matter where you live. Once you're ready to purchase, select Pickup at Checkout. You need to be at least 18 years old to place orders on the Apple Store. This message is known to occur when your Amazon package was planned to arrive on a holiday or over a holiday weekend. For engraved items that are in stock, your order should be placed before 3 pm on the above days. After an order has shipped, you can track your packages by going to Your Orders. More ways to shop: Find an Apple Store or other retailer near you. To receive the refund or credit, you must contact Apple within 14 calendar days of the price change. Whichever way you choose to order, you will be given an opportunity to review your order prior to submitting it. As with the web order number, the order confirmation email does not signify our acceptance of your order; we are simply confirming that we received your order. Any price changes will not affect an order that has already been accepted by Apple. To exercise these rights, you need only provide us with a clear expression of your intent to return a product or cancel an order or service contract. At this point, you will receive the Shipment Notification Email. This is a standard shipping item of iphone 4. To ensure that your credit or debit card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against information held by the card issuer and integrator. The decision to accept your order is in our sole discretion. You can expect the courier to be either TNT or UPS in the UK. The third party will need to bring a form of identity and order number for Apple Store Pickup. To place an order for products or services at the Apple Store, you can visit the store website at http://www.apple.com/uk or use the Apple Store mobile app, and then simply add the products you wish to your shopping bag, check out (using your chosen payment method) with your Apple ID or as a guest customer, and have your items shipped to you or to a person designated by you. You may not export any product purchased from the Apple Store to another country or region if prohibited by export control laws. Click this link, enter the postcode or the town/city where you'd like to pick up the item, and click Search Stores to check availability. But if you want a standard HomePod then you can order by 22 December to get one in time for Christmas. Items purchased on the Online Store for Business or the Online Store for Education and items purchased with loan financing may not be collected from pickup points. For engraved items that are in stock, your order should be placed before 3 pm on the above days. iPF Novice. Well, imagine my surprise when I saw an option for two hour delivery! To pick up your items in an Apple Store, you will need to bring the order number and a valid photo ID. Please note that certain products and payment methods are not eligible for Apple Store Pickup by a third party. In this instance, the person picking up your items will need to bring your ID as well as his or her own ID, as described above. To place an order for products or services at the Apple Online Store, you can visit the store website at http://www.apple.com/uk or the Apple Store mobile app, and then simply add the products you wish to your shopping cart, check out (using your chosen payment method) with your Apple ID or as a guest customer, and choose for each of your items to either pick up from an Apple Retail Store on the same day, have your item(s) shipped to you, or have your item(s) shipped to an Apple Retail Store to be collected by you or a person designated by you, or a combination of these methods if you’re ordering several items. If you're having trouble with your new Apple product or believe it is defective, please call AppleCare immediately. The Apple Store offers standard and express delivery options. Once your order has been prepared for dispatch or has been dispatched, we may be unable to change the delivery address. There are a lot of buyers who are facing delivery times than span into June, July, and August, but Apple believes that some of these orders could ship out earlier than their estimated … You can find your delivery estimate on your Order Confirmation email and online by clicking Account at the top of the page and selecting Track an Order. Shipping team has certain targets and deadlines to follow also they will try to get the order deliver before promise date … If you would like to change the pickup location, select Change location. When you view any hardware product on the Apple Store, it gives an estimated “ready to ship” date. Watch: On its website Apple indicated that, as with the iPhone, the last date for ordering the Apple Watch is 22 December. Next Day Delivery if ordered before 10PM: £5.99: Choose A Delivery Date* Delivery is on a selected date, you can choose a delivery day of your choice, up to 10 days in advance (excluding next day delivery and bank holidays. Before you read further, you should check whether FedEx deliver your package on weekends. Services, like gift packaging, after the services have been fully performed if performance has begun with your prior express consent and acknowledgement that you lose your right of withdrawal once the services have been fully performed. It is possible to purchase items from Apple for friends and family in any country where Apple has an Apple Store, no matter where you live. In most cases, you can collect your order from the Postal Delivery Office where it is being held and you may be able to arrange a redelivery. iPad: Unfortunately if you want to get any kind of iPad from Apple this Christmas the date to order has passed. What does this mean? Click the pickup point option, enter your post code, and select the pickup location most convenient to you. Was expected by “”. Further information on payment can be found in the Payment & Pricing section of the Help page located at http://www.apple.com/uk/shop/help/payments. We will also send you texts on the day of delivery or after your item has been delivered, depending on your selected delivery method, country and carrier. Learn more. Apple provides security features to enable you to protect your product in case of loss or theft. They will also receive delivery updates on their order. For more information, contact your wireless service provider. Certain products and payment methods, however, may not qualify for in-store pickup. Please note that we do not deliver to PO Boxes or BFPO addresses. Delivery is free on all orders placed at apple.com. Originally posted by: SouthPaW1227. Apple will transfer the money to your bank account within ten (10) business days of the return of the product. #1 shasht, May 13, 2010. upnurv8. Orders above £200 will be sent via courier delivery and a signature may be required to receive your item. Order here, iPod touch: In the case of the iPod (yes you can still buy one) the last order date is 21 December. You may change this should you prefer to deliver to a different location. Custom-configuring your Mac or personalising your order means it takes additional time to prepare and will increase the time it takes to be dispatched and delivered. You may contact Apple by mail at the registered address above, by freephone on 0800 048 0408 from Mon-Fri 08:00-20:00, Sat-Sun 09:00-18:00, or by email at contactus.uk@euro.apple.com. We send updates by text message, so you can stay updated on your delivery or pickup order. Things are not simple as everyone expects, there are certain process that every online websites follow. The page you’re looking for, however, is no longer available at apple.com. I recently ordered a macbook from apple. Apple is not responsible for actions taken by the third party once your item(s) have been picked up. I know that Apple stores receive shipments on Saturdays, so this would mean that they use FedEx. If this is “within 24 hours” that normally means the product is in stock at a distribution point and you are ordering a standard configuration. Please review the Shipping & Delivery section of the Help page located at http://www.apple.com/uk/shop/help/shipping_delivery to learn more about how and when you will receive the products you purchased from the Apple Store. A pickup point is a convenient location such as a newsagent or local supermarket where you can collect your order. Please note that the actual delivery of your order can be impacted by many events beyond Apple’s control once it leaves our facilities. To collect your item(s), you will need to bring your order number plus a valid photo ID (passport, driving licence, foreign national ID or military ID). Sealed computer software that was unsealed after delivery. Like me, many of you must have undergone this worrisome situation while taking the services by the FedEx courier agency. Apple Distribution International Ltd. provides a one-year limited manufacturer warranty against defects in materials and workmanship for any new Apple-branded product (the “Apple One-Year Limited Warranty”). Let me clear up a few things for you: It was loaded onto the courier’s vehicle at 6am, that doesn’t mean the driver left the building at 6am. However, the date is estimated in the event of a delay, which consequently would could cause the delivery appointment to be rescheduled. You must also provide the original receipt or proof of purchase. Software returns are also accepted within this period, but only if the software package is unopened. Opened software, memory and other media can be exchanged for the same item, but cannot be returned for a refund. To return a product to the Apple Online Store or cancel a service contract, please send your intent to return or cancel to us anytime prior to the date 14 days after the date you, or a person indicated by you, acquired physical possession of the product(s), or from the date of conclusion of the service contract. Once your order leaves our warehouse or is available for pickup, we'll send you a text message. As Apple takes care of the dispatch of the products you purchase on the Apple Store, the risk of loss of, or damage to, product(s) shall pass to you when you, or a person designated by you, acquires physical possession of the product(s). If your order is preparing for shipment or already in transit, please wait for your order to be delivered before initiating the return on our Order Status website or by contacting Apple Store Customer Service. Note: We may earn a commission when you buy through links on our site, at no extra cost to you. If the order is with the carrier you can contact them directly and they will amend your delivery address where possible. Privacy PolicyUse of CookiesTerms of UseSales and RefundsLegalSite Map. Because we want to make sure that we have your product available, we won’t accept your order until we have prepared your product for shipping or confirmed that it is in stock at your selected Apple Retail Store. We will make every effort to contact you and keep you informed of the progress of our investigation and where appropriate, deliver a replacement. © Copyright 2020 IDG Communications Ltd. All Rights Reserved. The concierge can sign for the delivery as long as they have a fixed location in the reception or within the building. In most cases, this will be within 24 hours for items that are in stock. I also received my Apple iPad case on Saturday as well. So if there are any issues with the manufacturer of your goods, we will give you a call or write to you with a new estimated delivery date. Depending on your payment method and the status of your order you can: If your order is being delivered to a business address, please be advised that our carrier will deliver to a mailroom or delivery point and will request a signature from the mailroom supervisor; our carrier does not require a signature specific to the order details. Once we have sent and you have received the Order Acceptance Email, Apple will have formed a contract with you (we will include the key terms of the contract in this acceptance email). The Apple Online Store, the Apple Store mobile app and the Apple Contact Centre are operated by Apple Distribution International Ltd., which is a company incorporated in the Republic of Ireland with its registered office at Hollyhill Industrial Estate, Hollyhill, Cork, Ireland and with registered number 470672 at the Companies Registration Office of Ireland. Mac: The last date to order a new Mac for Christmas has also passed. If you have yet to receive your dispatch notification email you can update your details online via our Order Status website. Once you notify us of your intent to return, simply return the product with the original receipt, original packaging and its included accessories to us. However, when we checked the delivery dates had slipped into the new year so we the window has closed now. If you are not satisfied with your purchase, you may return the product with the original receipt, original packaging and its included accessories within fourteen (14) calendar days of picking up your product(s). You can click See more stores to check pickup availability at a different Apple Store. Further information on payment can be found in the Payment & Pricing section of the Help page located at http://www.apple.com/uk/shop/help/payments. Please note that you may not return the following, except in case of defect or lack of conformity: If the product is damaged, we may offset the amount of your refund by the diminished value of the product. If you requested that your order not be delivered until a later date, then the Requested Delivery Date is the earliest date that product can be delivered to you. Apple's delivery estimates have always either been a) on the exact date specified or b) earlier than the date specified. You can track your order by clicking Account at the top of the page and selecting Track an Order. AirPods: As long as you order your AirPods or AirPods Pro by 22 December you should get them in time for Christmas. If you have designated an alternative pickup contact, they will need to bring the order number and a valid photo ID. Should I be expecting the phone on the release date despite the estimated delivery date being 10/30? How can you manage with our WooCommerce DHL plugin? An ex-Apple PR, Karen's career highlights include interviewing Apple's Steve Wozniak and discussing Steve Jobs’ legacy on the BBC. You may not export any product purchased from the Apple Online Store to another country if prohibited by export control laws. Is with the appropriate delivery option while placing an order on our site, at no extra cost to.! We recommend waiting as it ’ ll see an estimated shipping or delivery date order and that... 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